This guide details the technology infrastructure and compliance foundations within the Emitwise platform
Emitwise’s platform is designed with scalability, resilience, and security at its core. Our infrastructure and processes ensure that your data is handled securely, stored reliably, and remains accessible when you need it.
Architecture and Hosting
- Emitwise uses secure cloud infrastructure to deliver its services, with full isolation between production, staging, and development environments.
- Systems are designed for high availability, incorporating redundancy across multiple geographic regions.
- Customer data is classified and stored securely, with strict controls on access, retention, and deletion.
Backup and Disaster Recovery
Emitwise implements comprehensive backup and disaster recovery strategies to protect your data:
- Regular backups are stored in geographically distributed regions, providing resilience against localized outages.
- Point-in-time recovery capabilities enable restoration of systems to a specific moment within a defined recovery window.
- Disaster recovery plans are tested bi-annually to ensure readiness for real-world scenarios.
Monitoring and Alerting
Emitwise employs real-time monitoring to track system performance, detect anomalies, and respond quickly to potential security threats:
- Automated alerts are configured for performance, capacity, and security-related events.
- Security events, such as unauthorized access attempts, are escalated through predefined response mechanisms.
- On-call personnel are notified immediately to ensure rapid resolution of issues.
Compliance and Certifications
Emitwise aligns with SOC 2 Type 2 standards to ensure data security and privacy:
- Our systems and processes are regularly audited to validate compliance with SOC 2 requirements.
- Comprehensive security and privacy policies govern data handling, risk management, and incident response.
- Emitwise leverages continuous monitoring to validate compliance in real time.
Customer Data Protection
- Retention Policies: Customer data is retained only for as long as necessary to meet business or legal obligations.
- Deletion Guarantees: Data is securely deleted within 30 days of contract termination, ensuring your information is not retained longer than needed.
- Data Classification: All data is classified by sensitivity and managed accordingly, ensuring appropriate safeguards are applied.
For more details and live updates on Emitwise’s security and compliance measures, visit our Trust Center.